OneDesk plugin

Use OneDesk through Corsair: one client, typed API calls. OneDesk merges help desk and project management, so one account holds tickets, tasks, projects, timesheets and invoices together. Two things shape this plugin. First, OneDesk has no single “list” endpoint: each resource is queried through a POST filter body, and the details variant is what returns full records rather than ids. Second, a failure can arrive with HTTP 200 and a code of ERROR_*, so the plugin treats that as a failed call rather than returning it as data. Item and user writes need names the organization defines. Read them first with organization.itemTypes, organization.userTypes and organization.lifecycleStatus. items.filter takes itemType as an array; a bare string is rejected. A white-label or self-hosted account sets the host option; it defaults to https://app.onedesk.com. The public API needs a OneDesk enterprise account, and each API key consumes one user license. What you get:

79 typed API operations

Setup

Install

npm install corsair @corsair-dev/onedesk better-sqlite3
npm install --save-dev @types/better-sqlite3

yarn add corsair @corsair-dev/onedesk better-sqlite3
yarn add --dev @types/better-sqlite3

pnpm install corsair @corsair-dev/onedesk better-sqlite3
pnpm install --save-dev @types/better-sqlite3

bun add corsair @corsair-dev/onedesk better-sqlite3
bun add --dev @types/better-sqlite3

Add the plugin

corsair.ts

import Database from 'better-sqlite3';
import { createCorsair } from 'corsair';
import { onedesk } from '@corsair-dev/onedesk';

export const corsair = createCorsair({
	plugins: [
		onedesk(),
	],
	database: new Database('corsair.db'),
	kek: process.env.CORSAIR_KEK!,
	multiTenancy: true,
	hub: {
		projectApiKey: process.env.CORSAIR_API_KEY!,
		signingSecret: process.env.CORSAIR_SIGNING_SECRET!,
	},
});

With multiTenancy: true, scope calls with corsair.withTenant(id). See Quick start for KEK + Hub keys, and Multi-tenancy for account isolation.

Choose authentication

API Key (Recommended)

No setup required yet. When you make your first request as a tenant, Corsair prompts for the API key.

onedesk()

More: API Key

Connect a tenant

Mint a connect link and send the tenant to it. Hub hosts the page and delivers the result to your app — see Connect / OAuth.

const { connectUrl } = await corsair.manage.connect.createLink({
	plugin: 'onedesk',
	tenantId: 'acme',
});
// redirect the user's browser to connectUrl

Example API calls

List work items with their details

const tenant = corsair.withTenant('acme');
await tenant.onedesk.api.items.filterDetails({
	itemType: ['Problem'],
	limit: 10,
});

Create a ticket

const tenant = corsair.withTenant('acme');
await tenant.onedesk.api.items.create({ name: 'The blue button does not work', type: 'Ticket' });

See the full list on the API page.

What’s next

API reference

Every onedesk.api.* operation with input and output types.

Connect / OAuth

createLink, Hub delivery, and tenant connect flows.

Use with agents

Expose this plugin’s operations as MCP tools.

Overview

Plugins

Setup

Example API calls

What’s next

API reference

Connect / OAuth

Use with agents

​Setup

​Example API calls

​What’s next

API reference

Connect / OAuth

Use with agents

Setup

Example API calls

What’s next